Information We Collect
1.1 Personal Information We may collect personal information, such as your name, email address, phone number, and other contact details, when you voluntarily provide it to us. This may occur when you:
- Create an account on our Website
- Subscribe to our newsletter or mailing list
- Contact us through our contact form or customer support
- Participate in surveys, contests, or promotions
- Make a purchase on our Website
1.2 Usage Information
We may automatically collect certain information about your visit to our Website, such as your IP address, browser type, operating system, device information, pages visited, and the referring website. This information helps us analyze trends, administer the site, track user navigation, and gather broad demographic information for aggregate use.
1.3 Cookies and Tracking Technologies
Use of Information
2.1 Personal Information We may use the personal information we collect to:
- Provide and personalise our services to you
- Process and fulfil your orders and requests
- Communicate with you regarding your account, transactions, and customer support
- Send you newsletters, updates, and promotional materials (with your consent)
- Improve our Website, services, and marketing efforts
- Enforce our terms and conditions and protect against fraud or illegal activities
2.2 Usage Information
We may use usage information for statistical purposes, to analyze trends, administer the Website, and improve our services. This information is generally aggregated and does not identify individual users.
We may share your information in the following circumstances:
- With third-party service providers who assist us in operating our Website and providing our services, subject to confidentiality agreements.
- When required by law or in response to a valid legal request, such as a court order, government inquiry, or regulatory investigation.
- If we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent.
We employ reasonable security measures to protect the information we collect from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You have the following choices regarding your information:
- You may opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the emails or by contacting us directly.
- You can update or correct your personal information by accessing your account settings on our Website or by contacting us.
Links to Third-Party Websites
Our Website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove the information promptly.